Our Policies
Cancellation / No Show Policy
We have a 24 hour cancellation policy. Please understand that when you cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed two business days in advance because we know how easy it is to forget an appointment you booked months ago.
When an appointment is cancelled less than 24 hours prior to the scheduled appointment, or you don't show up for your appointment, we will require payment in full before a new appointment can be rebooked. When an appointment is missed without cancellation, a NO SHOW fee will also apply.
As a courtesy, we offer text and/or email confirmations that are sent out two business days prior to your appointment date. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the no show fee.
Due to safety considerations and limited space, children are welcome by appointment only.
We understand how challenging it is finding time to spend for yourself. We also understand that your "me time" does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap.
We kindly request ONLY those receiving services be present in the service areas. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind.